More Services
- Customer Satisfaction Surveys and related research
- Mystery Shopping
- Customer Service and Call Centre advisory services
- Customer Service Audits
- Skills Audits
- Annual Service Excellence Awards
- Annual Customer Service Week
- Customer service conferences and seminars
- On the job Exchange Programs (Local & International)
- Call centre audits
- Customer Service and Call centre consultancy
- Customer Service Standards Certification programs for Corporates
- Customer Service Journal Publications
Training.
We undertake to train Zambian customer service and call centre professionals in order to promote Service Excellence in Zambia. CICM Trainings in Customer Service, Customer Experience and Call Centre Management are very flexible and customized to meet an organisation’s training needs through these channels:
- In-house/onsite Trainings
- Offsite Trainings
- Training seminars
- Training workshops
- Professional Customer Service Certification