Promoting a Culture of Service Excellence Developing Customer Service Professionals Through Training Improving the Customer Service Industry through Research Recognising, Honouring and Rewarding Excellence through Awards

Our Mission is to advance the practice of Customer Management, Develop Customer Service Professionals Customer Service Standards, Call Centre industry, and promote excellence in service delivery across Zambia.

OUR VISION

To develop the Customer Service Practice in Zambia into a distinct and vital management discipline separate from but working closely with other commercial functions within organizations in Zambia.

OUR MISSION

To advance the practice of customer management, develop customer service professionals, standards, call centre industry, and promote excellence in service delivery across Zambia.

Customer Service Week 2023

Join us in celebrating the 2023 Customer Service Week that is running under the theme: “Team Service”. The CSWeek activities lined up are: A march past on 29th September, Inhouse programs on 2-6 October and the AGM, Annual Customer Experience Conference and Awards on 18-20 October. Please click below for more details.

 
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Promoting a culture of Service Excellence in Zambia

OUR SERVICEs

CICM exists to help you deliver positive customer experiences. We're passionate about service excellence – mainly because we've seen what a huge impact it can have on the long-term success of any business. We do this through:

Research Get Quotation

From Mystery shopping to Surveys (Satisfaction, Feedback, Market etc) and Net Promoter Scores, CICM is your one stop shop for customer research.

Training Get Quotation

From Inhouse & offsite training programs, customized Sessions to Coaching, team building & Exchange programs. CICM is your solution for Customer Service Training needs.

Consult Get Quotation

Starting a new or improving a Service department or Call Centre? We help you with design, strategy, implementation and Audit in everything for your service/call centre.

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Contact us

For any inquiries please contact us

call us: (+260) 96 333 7530, 95 494 7747, 77 939 0026
email us: info@cicmzambia.org
Visit us: 41 Chandamali Road, Off Mosi-o-Tunya Road, P.O. Box 31453, Lusaka, Zambia