Promoting a Culture of Service Excellence
Developing Customer Service Professionals Through Training
Improving the Customer Service Industry through Research
Recognising, Honouring and Rewarding Excellence through Awards
Our Mission is to advance the practice of Customer Management, Develop Customer Service Professionals Customer Service Standards, Call Centre industry, and promote excellence in service delivery across Zambia.
To develop the Customer Service Practice in Zambia into a distinct and vital management discipline separate from but working closely with other commercial functions within organizations in Zambia.
OUR MISSION
To advance the practice of customer management, develop customer service professionals, standards, call centre industry, and promote excellence in service delivery across Zambia.
Customer Service Week 2023
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Join us in celebrating the 2023 Customer Service Week that is running under the theme: “Team Service”. The CSWeek activities lined up are: A march past on 29th September, Inhouse programs on 2-6 October and the AGM, Annual Customer Experience Conference and Awards on 18-20 October. Please click below for more details.
Promoting a culture of Service Excellence in Zambia
OUR SERVICEs
CICM exists to help you deliver positive customer experiences. We're passionate about service excellence – mainly because we've seen what a huge impact it can have on the long-term success of any business. We do this through:
From Inhouse & offsite training programs, customized Sessions to Coaching, team building & Exchange programs. CICM is your solution for Customer Service Training needs.
Starting a new or improving a Service department or Call Centre? We help you with design, strategy, implementation and Audit in everything for your service/call centre.
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