Is Mental Health an Issue in Customer Service?
“The customer is king” , “The customer is always right”.But at what cost to workers and society at large? These and many other are some of the slogans that drive customer service. However, do we…
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How can we effectively engage with our clients in the wake of the Covid-19 crisis?
The sudden emergence of COVID-19 is requiring that brands move at unprecedented speed to serve their customers with quality while caring for their employees with compassion. Brands are required to re-evaluate how contact centers are…
Coronavirus: Time for Companies to Prepare
The coronavirus (COVID-19), an illness that attacks the lungs and airways, has affected around 78,000 people in China, swept over Italy, is decimating Spain and continues to spread. As the virus continues to spread, Companies in Zambia…
Developing a ‘Customer comes first’ Attitude.
Customer service excellence has always been and will always be one of the critical competitive advantages for any business and therefore, having the right attitude is critical. Many businesses that use the ‘Profits first, customer…