“Good customer experience drives customer loyalty. In other words, companies that deliver a better customer experience tend to retain more of their customers, get more incremental business from their customers, and attract more new customers through positive word of mouth.”…
Customer Service Conference: October 2019– Intercontinental Hotel Lusaka. Date to be announced soon.
Customer Service Conference: 10-11 October 2019– Court Yard Hotel Livingstone.
As part of the international celebrations, Zambia has joined the rest of the world to celebrate the Customer Service Week (CSW). The Zambia Customer Service Week is dedicated to promote a culture of service excellence…