Get your voice heard, give us feedback through these surveys.
In an effort to learn more and bring to you insights into the service status quo in Zambia, we are currently conducting a National Customer Experience Research that anyone can participate in. This research will be broken down into 4 surveys to better capture the insights needed. Please take any or all of the surveys and share with your colleagues.
SotN: A ‘State-of-The-Nation’ Survey
Delivers insight on the national quality of customer service and delivery. State-of-The-Nation’ Survey will give us an INSIGHT into the nation’s sentiment and experience of service delivery and experience from providers. It prompts for feedback and gathers insight on the quality of customer service and delivery across demographics, sectorally and regionally across the nation.
Scan the QR Code above on your mobile device to access the SotN survey. On your computer, just click on either the QR Code or on the image above to take the survey. You can also use the following link to go to the survey:
https://surveys.acumeni.net/ws/55136?t=1&kp=%pid%
SotC: A ‘State-of-The-Company’ Survey
Delivers insight on organisation’s appreciation of Customer Experience Management. State-of-The-Company’ Survey gives insight into the priority that organisations assign to their Customer Experience Management, their understanding of what quality customer service delivers to their bottom line and its contribution to effective business operations and growth.
Scan the QR Code above on your mobile device to access the SotC survey. On your computer, just click on either the QR Code or on the image above to take the survey. You can also use the following link to go to the survey:
https://surveys.acumeni.net/ws/78686?t=1&kp=%pid%
Employee Insight Survey
Delivers insight from the Cx ‘Deliverer’ (i.e. customer-facing employee) point of view. The Employee Survey gathers insight (Pulse & Heartbeat) on employee sentiment about their employer, gain an understanding of Customer Experience Management support/focus given to Cx staff by organisations
Scan the QR Code above on your mobile device to access the Employee Insight survey. On your computer, just click on either the QR Code or on the image above to take the survey. You can also use the following link to go to the survey:
Customer Insight Survey
Delivers CSAT and NPS Insight. The Customer Survey gathers feedback from different organizations’ customers to give insight on Customer Satisfaction (CSAT) Score data to benchmark the performance in Service delivery, Net Promoter Score (NPS) data to highlight how Customer Experience (CE) impacts on brand, growth and bottom line, and Insight response to determine reasons for scores given and further derive understanding of customer sentiment and intention.
Scan the QR Code above on your mobile device to access the Customer Insight survey. On your computer, just click on either the QR Code or on the image above to take the survey. You can also use the following link to go to the survey:
https://surveys.acumeni.net/ws/80770?t=1&kp=%pid%
The Customer Experience Survey is brought to you by Chartered Institute of Customer Management powered by Acumeni.
ESJ Software Limited is a UK software solutions company that has developed
Acumeni – an innovative Voice of the Customer Solution.
Acumeni delivers real-time, automatic customer engagement and feedback capability to enterprises to easily receive quality feedback, experience-aligned Customer Satisfaction Scores (CSAT), Net Promoter Scores (NPS) and Verbatim comments.
Additionally, Acumeni effectively uses Natural Language Processing (NLP) and Artificial Intelligence (AI) to analyse and convert Verbatim Comments received through the innovative use of multiple channels into actionable insights for Continuous Improvement, innovation and Competitive Advantage maximisation.
Acumeni is successfully delivering Insight and CX solutions across Africa in various industries such as banking, telecommunication, HMOs and government.
Acumeni is a Global provider of innovative and transformative customer engagement technologies and services.
For more information visit: www.acumeni.com
