Zambia Customer Service Week 2020
2020 Theme: "Dream Team"
Celebrating the Customer Service teams’ Extraordinary Efforts During the Covid-19 Pandemic!!
Customer Service Week is celebrated every first full week of October. Every year in Zambia during this week, CICM hosts this event through a number of activities including a CS-Week March Past, Customer Service Conference, Customer Service Awards and Inhouse Programs. This year will be different because of the Covid-19 Pandemic as all programs will be online. Instead of doing a week’s program, we have a dedicated program for the whole month of October. Organizations can implement inhouse activities to appreciate their customers and service staff. During this special month, organizations can take the opportunity to:
- Boost Morale, motivation and teamwork.
- Reward frontline reps
- Raise companywide awareness of the importance of customer service
- Thank other departments for their support
- Remind customers of your commitment to customer service.
ONSITE INHOUSE CS-WEEK COMMEMORATIONS
he 2020 Customer Service Week Commemorations are going to be unique and different as we follow the
strict social distancing guidelines. As such, this year we will not have the usual programs, most of the activities
should be channeled towards inhouse activities. For great in-house activities, you can contact us or be on
our Zambia Customer Service Professionals Platforms on Whatsapp and other digital channels.
JOIN & LEARN IN WEEKLY FREE WEBINARS
The CS-Week Theme is Dream Team. As we celebrate all our teams’ extraordinary efforts during the pandemic, we will look at ‘Service in the New Normal” as our discussion point. Please join and learn from customer service thought leaders from within and outside Zambia on how they delivering that customer experience in the new normal. All sessions will be via Webinars once a week in October .
CS-Week Webinar Program
Thursday 1 October 2020 @ 15Hrs – 1st Session
Thursday 8 October 2020 @ 15Hrs – 2nd Session
Thursday 15 October 2020 @ 15Hrs – 3rd Session
Thursday 22 October 2020 @ 15Hrs – 4th Session
Thursday 29 October 2020@ 15Hrs – 5th Session
1st Session Webinar Details and MS-Teams Link
Please click here to join the meeting or right click here to copy link to the webinar.
Please click here to download the Webinar Flyer in PDF
Agenda: Service in the New Normal
- Introductory Remarks
- Introducing CSW 2020 International Theme – “Dream Team”
- Why commemorate Customer Service Week
- Discussion: Service in the new normal: The Good, The Bad and The Ugly
- Virtual Service: Is it practical in our local market environment?
- Introducing Speakers for Upcoming Sessions
- Vote of Thanks