As part of the international celebrations, Zambia has joined the rest of the world to celebrate the Customer Service Week (CSW). The Zambia Customer Service Week is dedicated to promote a culture of service excellence in Zambia and to appreciate the role of customers and customer service/call centre employees in business growth and sustainability. The Zambian Institute for Customer Management will host the CSWeek for the very first time in Zambia this year. We are inviting all corporates to join us in celebrating this wonderful cause!
This year, during this special week, organizations can:
- Boost morale, motivation and teamwork.
- Reward frontline reps.
- Raise companywide awareness of the importance of customer service.
- Thank other departments for their support.
- Remind customers of their commitment to customer satisfaction.