As part of the international celebrations, Zambia has joined the rest of the world to celebrate the Customer Service Week (CSW). The Zambia Customer Service Week is dedicated to promote a culture of service excellence in Zambia and to appreciate the role of customers and customer service/call centre employees in business growth and sustainability. The Chartered Institute for Customer Management will host the CSWeek for the Eighth time in Zambia this year. We are inviting all corporates to join us in celebrating this wonderful cause!