All participating organisations will carry out in-house programs and also have their logos featured on all publicity and promotional campaigns undertaken for the awareness of the Customer Service Week. During the in-house programs, companies have the opportunity to celebrate the CSW at their premises in their customer service centres. Inhouse programs may include but not limited to:
- Customer service trainings
- Customer related promotions
- Decorating customer service areas
- Rewarding key account customers
- Top management serving customers
- Employee fun day(Fun dressing, dress competitions, customer service reward programs)
Promotional campaigns will include but not limited to:
- Street/Road March (companies are free to join )
- Road shows
- Billboards, posters, electronic and print adverts
- Branded CSW t-shirts, shirts and other materials to use for in-house programmes
- Participation certificates