The Certified Service Practitioners (CSP) Program
CICM Zambia has a unique position as the only non-biased entity in the CM ecosystem that can provide definitive standards and best practices for Customer Management (CM). Our goal is to advance the CM industry and help ensure quality practice by providing an impartial and valid certification for customer management professionals. The Certified Service Practitioners (CSP) certification offered by CICM Zambia is the first-ever certification program that is not tied to a specific training course or individual consultants and private training organizations in the CM industry. Although numerous training and educational providers offer certificates upon an individual’s successful completion of their course, CICM Zambia is the only organization that provides an independent certification program that evaluates an individual’s knowledge, skills and competency based on job related criteria.
CSP Certification Process Overview
There are three certification designations that CICM Zambia offers as follows:
1. Certified Practitioners
Candidates choose any field they want to specialize in to get a designation as follows:
- Certified Customer Service Practitioner (CCSP)
- Certified Customer Experience Practitioner (CCXP)
- Certified Contact Centre Professional (CCCP)
2. Certified Managers
All prospective certified Managers should have undergone the Practitioner’s certification and it should be valid. A certified Manager should be a practicing professional.
- Certified Customer Service Manager (CCSP)
- Certified Customer Experience Manager (CCXM)
- Certified Contact Centre Manager (CCCM)
3. Certified Trainers
All prospective certified Trainers should have undergone the Practitioner’s certification and it should be valid. A certified Trainer should be a practicing professional.