This year’s conference will bring together all Customer Service Stakeholders to discuss on Customer Experience under the theme: “Unlocking the power of CX”. Keynote speakers include international representatives from Eswatini (Swaziland), South Africa, Zimbabwe, and Australia as well as local Customer Service Professionals. These industry experts will share insights and best practices in CX, fostering an enriching environment for learning and collaboration. Together, we will explore innovative strategies and cutting-edge technologies that will revolutionize the way we understand and leverage the potential of Customer Experience, driving businesses to new heights of success.