Auditing the skills, services, and customer experience (CX) of a call center for a company requires a structured approach to ensure alignment with the institute’s website, mission, and professional standards. […]
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Customer service is the support and assistance provided by a company to its customers before, during, and after purchasing a product or using a service. Its goal is to ensure
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Continuous Professional Development (CPD) is the continuous maintenance, development and enhancement of the professional and personal knowledge and skills, which members require throughout their working lives. It is important that
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Customer Experience professional Certification validates your expertise and commitment to high standards in customer service. It demonstrates your skills, enhances career opportunities, and builds credibility in the industry. Achieving certification
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Mystery Shopping is a valuable tool used to evaluate and improve customer service. It involves trained professionals posing as regular customers to assess various aspects of a business, such as
CX Consulting (Customer Experience Consulting) focuses on helping businesses improve their interactions with customers across all touch points. A CX consultant works closely with organizations to assess their current customer
