CICM Zambia has a unique position as the only non-biased entity in the CM ecosystem that can provide definitive standards and best practices for Customer Management (CM). Our goal is to advance the CM industry and help ensure quality practice by providing an impartial and valid certification for customer management professionals. The Certified Service Practitioners (CSP) certification offered by CICM Zambia is the first-ever certification program that is not tied to a specific training course or individual consultants and private training organizations in the CM industry. Although numerous training and educational providers offer certificates upon an individual’s successful completion of their course, CICM Zambia is the only organization that provides an independent certification program that evaluates an individual’s knowledge, skills and competency based on job related criteria.

There are three certification designations that CICM Zambia offers as follows:
Certified Customer Service Practitioner (CCSP): This is for all general customer service personnel in various positions within organizations.
Certified Customer Experience Practitioner (CCXP): This is for all customer experience professionals in the industry who wish to advance the customer experience profession.
Certified Contact Centre Practitioner (CCCP): This is for all Call Centre Professionals in the industry in various positions in different organizations in the contact centre.