Membership

More than a Membership: A Gateway to Growth.

CICM is membership driven institute and all executive board members are voted into office from the existing members by the members themselves at an Annual General Meeting once every two years. Our members are professionals working in the customer service and call centre industries and have all sworn to an unmatched commitment to service excellence and benefit a lot from the institute activities as they learn, network, share experiences and benchmark to improve and grow professionally.

Numbers Speak For Themselves!

Members
100 +
Certified Practioners
+
Certified Trainers
+
275914658_2686770888136186_7337181845432684997_n
274951920_2674007172745891_4997909718809111231_n
189211374_2437314816415129_3897318128692637310_n
272015389_2636540529825889_5344786155708848034_n
272733923_2642322822580993_8141243334367804667_n
5/5
"The secret of change is to focus all your energy , not on fighting the old but on building the new one."
Dominic Manhundu
Executive Director

CICM Membership Development

The overall purpose of the Membership Development directorate is of ensuring that the welfare of members is promoted and prioritized and ensuring that professionals who qualify for registration as members have the knowledge, skills and attitude to competently perform the duties expected of them in dealing with clients in their respective organizations. 

  • INDIVIDUAL MEMBERSHIP
  • Associate Members
  • Affiliate Members
  • Student Members
  • Full Members
  • Fellow
  • CORPORATE MEMBERSHIP
  • Platinum (Large corporates)
  • Gold (SMEs)
membership form