Auditing the skills, services, and customer experience (CX) of a call center for a company requires a structured approach to ensure alignment with the institute’s website, mission, and professional standards. Creating a high-performance service staff is not just about teaching staff to be nice to customers. It’s about creating a service culture – an environment in which the tools, technologies, processes, and incentives all support maximum service performance. Service people in today’s world are increasingly becoming both service and sales agents. Our courses will also help your staff make the most of sales opportunities in service environments..